A：How can I help you today?我能為您做點什么?
B：I am returning something that I bought yesterday.我來退還昨天在這兒買的東西。
A：What would you like to return?你想退什么?
B：I'm returning a cellphone.我要退手機(jī)。
A：Was there somethinig wrong with it?出現(xiàn)什么問題了嗎?
B：It's defective.這部手機(jī)有缺陷。
A：What isn't working on it?手機(jī)哪里運轉(zhuǎn)不正常了?
B：It keeps turning off on it's own.它總自己自動開機(jī)和關(guān)機(jī)。
A：Alright, do you have the receipt?好的，你帶收據(jù)了嗎?
B：I have it right here.我?guī)砹恕?/p>
A：I'm going to take care of this and refund your money.我會處理這件事，并且退還你的錢。
B：Thanks for your help.謝謝你的幫助。
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