1 Resist the temptation to send unprofessional emails. If it isn't work-appropriate, don't say it or send it all.

要抵擋住誘惑，不發(fā)送非專業(yè)的電子郵件。如果郵件不適合工作場合，不要提這事，也別發(fā)送出去。

2 Address performance or other issues in private.

私下解決工作表現(xiàn)或其它方面的問題。

3 Don't criticize people behind their backs. Never say or write anything you wouldn't be proud to sign.

不要在背后批評人。永遠不要說或?qū)懭魏文悴粫院篮炇鸬臇|西。

4 In the presence of co-workers practice the 10/5 rule: Within 10 feet, acknowledge the person, and within five feet say hello.

有同事在場的時候，遵照10/5規(guī)則行事：十英尺(約合3米)之內(nèi)向?qū)Ψ街乱?，五英?約合1.5米)之內(nèi)向?qū)Ψ絾柡谩?/p>

5 Don't take an employee's contributions for granted; make it a point to thank them.

不要把員工的貢獻看成是理所當然的;要特別刻意地向他們表示感謝。

6 Be careful taking too much credit for collaborative work; share recognition for work well done.

與人合作的工作，小心不要搶功;因工作干得漂亮而受到贊譽時要與人分享。

7 Never cut off or finish someone's sentences (even to make a point or decision); instead be patient and listen fully before jumping in.

永遠不要打斷別人的話或接下茬(哪怕是為了表明一種觀點或做一個決定);相反，在開口前要耐心、完整地傾聽。

8 Instead of pointing the finger when you've contributed to a mistake, take responsibility-especially if you're the leader.

當你對錯誤的發(fā)生負有部分責任時，不要指責他人，而是承擔起責任──尤其是在你是領(lǐng)導(dǎo)的情況下。

9 When dealing with conflict, performance issues, or other emotionally-laden matters, use face-to-face communication in lieu of email.

在處理矛盾、業(yè)績問題或其它充滿情感因素的問題時，用面對面的交流方式取代電子郵件。

10 When someone is talking to you, pay attention and listen fully; don't half tune in or fidget with your gadget.

當有人與你談話時，要集中注意力，完整傾聽;不要心不在焉或者擺弄你的小玩意兒。

英語單詞學(xué)習：

emotionally [i'm?u??nli] adv. 感情上;情緒上;令人激動地;情緒沖動地

conflict [k?n'flikt, 'k?nflikt] n. 沖突，矛盾;斗爭;爭執(zhí)vi. 沖突，抵觸;爭執(zhí);戰(zhàn)斗

laden ['leid?n] adj. 負載的;裝滿的;苦惱的vt. 裝載(等于lade)vi. 裝載(等于lade)v. 裝載(lade的過去分詞)

criticize ['kriti,saiz] vt. 批評;評論;非難vi. 批評;評論;苛求

acknowledge [?k'n?lid?] vt. 承認;答謝;報償;告知已收到

lieu [lju:] n. 代替;場所

collaborative [k?'læb?r?tiv] adj. 合作的，協(xié)作的

gadget ['ɡæd?it] n. 小玩意;小器具;小配件;詭計

recognition [,rek?g'ni??n] n. 識別;承認，認出;重視;贊譽;公認

contribute [k?n'tribju:t] vt. 貢獻，出力;投稿;捐獻vt. 貢獻，出力;投稿;捐獻